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Loyalty Platform

2 posts
Virgin Australia Journey with Apache Kafka - Innovation in the Airline and Aviation Industry
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  • 5 minute read

Virgin Australia’s Journey with Apache Kafka: Driving Innovation in the Airline Industry

Data streaming with Apache Kafka and Flink is transforming the airline industry, enabling real-time efficiency and exceptional customer experiences. Virgin Australia exemplifies this innovation to modernize its Flight State Engine and overhaul its loyalty program. By embracing event-driven architecture, the airline has improved operational reliability and personalized services, setting a benchmark for aviation digitalization.
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Real Time Customer Loyalty and Reward Platform with Apache Kafka
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  • 13 minute read

Customer Loyalty and Rewards Platform with Apache Kafka

Loyalty and rewards platforms are crucial for customer retention and revenue growth for many enterprises across industries. Apache Kafka provides context-specific real-time data and consistency across all applications and databases for a modern and flexible enterprise architecture. This blog post looks at case studies from Albertsons (retail), Globe Telecom (telco), Virgin Australia (aviation), Disney+ Hotstar (sports and gaming), and Porsche (automotive) to explain the value of data streaming for improving the customer loyalty.
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